Privacy Policy

Last updated: September 30, 2026

Overview

YourOnlineSolutions ("we", "us", "our") operates youronlinesolutions.in (the "Website"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Website or services.

This policy is designed to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, and where applicable, the EU General Data Protection Regulation (GDPR).

By using our Website, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you contact us — through our contact form, by phone, or by email — you may provide:

• Your name
• Your email address
• Your phone number
• Details about your business or enquiry
• Any other information you choose to share

Information Collected Automatically

Like most websites, our site may automatically collect certain technical information when you visit, such as:

• IP address (anonymised where possible)
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the site
• Referral source (how you reached our site)

How We Use Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Communicate with you about your project or account
• Improve our Website, services, and user experience
• Analyse traffic and usage patterns (with your consent)
• Meet legal and accounting obligations
• Prevent misuse of our Website or services

Cookies and Similar Technologies

Our Website uses cookies and similar technologies (such as localStorage) to make the site work and to understand how visitors use it. Cookies are small text files stored on your device.

We use the following categories of cookies:

1. Essential Cookies

Required for the Website to function properly. These enable core features such as:

• Security and session management (e.g. contact form protection)
• Remembering your cookie consent preferences
• Load balancing and stability

These cookies cannot be disabled through our cookie banner because they are necessary for the Website to work.

2. Analytics Cookies (Optional)

Used to understand how visitors interact with our Website so we can improve it. We may use Google Analytics 4 (GA4) for this purpose.

Analytics cookies collect information such as:

• Number of visitors and page views
• Average time spent on pages
• Referral sources (where visitors come from)
• General geographic region (country/city level)
• Device and browser type

Google Analytics 4 may also collect IP addresses, but we enable IP anonymisation where possible. These cookies are only set if you accept analytics via our cookie consent banner.

3. Marketing Cookies (Optional)

Used to display relevant advertising and measure campaign performance. If we use marketing cookies in the future, we may work with platforms such as Google Ads or Meta Ads.

These cookies track your activity across websites to show targeted ads. They are only set if you accept marketing cookies via our cookie consent banner.

Managing Your Cookie Preferences

When you first visit our Website, a cookie consent banner appears. You can:

• Accept All — enables all cookies (essential + analytics + marketing)
• Reject Non-Essential — enables only essential cookies
• Customize — choose which categories to allow

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our Website.

You can also manage or disable cookies through your browser settings. Note that disabling essential cookies may affect how parts of the Website work.

Cookie retention: Your consent preferences are stored for 180 days, after which we will ask again.

Analytics

We may use Google Analytics 4 to understand how visitors use our Website. GA4 is provided by Google LLC and processes data on their servers.

Google Analytics 4:

• Is only loaded after you consent to analytics cookies
• Uses IP anonymisation where available
• Does not identify you personally
• Complies with Google's data processing terms

You can learn more about how Google handles data at: https://policies.google.com/privacy

Advertising and Third-Party Services

Our Website may embed third-party services such as:

• Google Maps — for displaying our location on the Contact page
• YouTube — if we embed videos
• Social media widgets — if we embed them

These providers may set their own cookies or collect data according to their own privacy policies. We do not control those third-party services.

How We Protect Information

We take reasonable technical and organisational steps to protect the information we hold against unauthorised access, alteration, or loss, including:

• HTTPS encryption on all pages
• Secure database access with strong credentials
• CSRF protection on all forms
• Limited access to personal information
• Regular updates to keep software secure

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law:

• Contact form submissions: retained for up to 24 months for customer relationship purposes
• Cookie consent records: retained for 180 days
• Analytics data: retained as per Google Analytics 4 default settings (14 months), unless otherwise adjusted

When information is no longer needed, we delete or anonymise it.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Service providers who help us operate the Website (e.g. hosting, email services) — under strict confidentiality
• Analytics providers (Google Analytics 4) — only if you consent to analytics cookies
• Legal authorities — if required by law or valid legal process

Third-Party Links

Our Website may link to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any site you visit.

Your Rights

Under India's Digital Personal Data Protection Act, 2023, and where applicable GDPR, you have the following rights:

• Right to Access — request a copy of the personal data we hold about you
• Right to Correction — request that we correct inaccurate information
• Right to Erasure — request that we delete your personal data
• Right to Withdraw Consent — withdraw your cookie consent at any time via "Cookie Settings"
• Right to Object — object to certain types of processing
• Right to Data Portability — request your data in a portable format
• Right to Grievance Redressal — lodge a complaint with our Grievance Officer or the Data Protection Board of India

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe (generally within 30 days).

Children's Privacy

Our Website and services are intended for businesses and adults aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Grievance Officer

In accordance with the DPDP Act 2023, we have designated a Grievance Officer to address any concerns regarding the processing of your personal data:

• Name: Grievance Officer, YourOnlineSolutions
• Email: youronlinesolutions807@gmail.com
• Phone: 82820 44084
• Address: 101/4, Mona Dutta Sarani, Halisahar, Kanchrapara, West Bengal 743145
• Response Time: Within 30 days of receiving your complaint

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our Website after changes means you accept the updated policy.

Contact Information

If you have any questions about this privacy policy, how we handle your information, or wish to exercise your data rights, please contact us:

• Email: youronlinesolutions807@gmail.com
• Phone: 82820 44084
• Address: 101/4, Mona Dutta Sarani, Halisahar, Kanchrapara, West Bengal 743145
• Business Hours: Mon – Sat: 9:00 AM – 7:00 PM