Refund Policy

Last updated: [INSERT DATE]

Overview

This Refund Policy applies to services provided by YourOnlineSolutions. We aim to be fair and transparent. Because our services involve time, expertise, and third-party costs, refund eligibility depends on the type of service and the stage of work. Any specific terms agreed in writing for a particular project will take precedence over this general policy.

Service-Based Nature of Digital Marketing

Digital marketing is a service, not a physical product. Once work has been performed — such as strategy, setup, content creation, campaign management, or optimisation — the value has already been delivered, and that work cannot be "returned".

Additionally, certain costs (such as advertising spend paid to platforms like Google or Meta, or third-party tools and licences) are outside our control and are typically non-refundable once incurred.

Eligibility for Refunds

Refunds may be considered in situations such as:

• Payment made in error or in duplicate
• A service was paid for but not started within a reasonable period, and you request cancellation
• A written agreement specifies refund terms that apply

Refund decisions are made on a case-by-case basis. Please contact us to discuss your situation.

Non-Refundable Services

The following are generally non-refundable:

• Work already completed, delivered, or substantially performed
• Advertising spend paid to third-party platforms (Google, Meta, etc.)
• Third-party subscription or licence fees already paid on your behalf
• Fees for time spent on strategy, audits, or setup that has been delivered
• Any service where a specific non-refundable term was agreed in writing

Cancellation Requests

You may request cancellation of an ongoing service by contacting us using the details at the bottom of this page. Cancellation will take effect from the date we confirm it in writing. Work completed up to the cancellation date remains payable.

For monthly retainer services, cancellation notice periods may be set out in your specific agreement. If no such agreement exists, we ask for reasonable notice so we can wrap up ongoing work cleanly.

Notice period: [INSERT CANCELLATION NOTICE PERIOD, e.g. 15 days]

Refund Processing

Approved refunds will be processed using the same payment method used for the original payment, unless otherwise agreed. Processing time may vary depending on your bank or payment provider.

Refund timeframe: [INSERT REFUND TIMEFRAME, e.g. 7–10 business days after approval]

Project-Specific Terms

For larger or custom projects (such as website development, brand identity, or long-term retainers), specific refund and cancellation terms may be included in the project proposal or agreement. Where such terms exist, they apply instead of the general provisions here.

Exceptions

Refunds will not be provided where:

• The client has not provided necessary access, content, or approvals that prevent work from progressing
• The client is dissatisfied with results where no specific result was guaranteed in writing
• A refund request is made after the applicable window (if any) defined in a specific agreement

How to Request a Refund

To request a refund, please contact us with the following information:

• Your name and business name
• Invoice or payment reference
• Date of payment
• Service paid for
• Reason for the refund request

We will review your request and respond within a reasonable timeframe.

Contact Information

For refund or cancellation requests, please contact us:

• Email: youronlinesolutions807@gmail.com
• Phone: 82820 44084
• Address: 101/4, Mona Dutta Sarani, Halisahar, Kanchrapara, West Bengal 743145